Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Water Fees and Charges
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New Account Fee: $44.50 |
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| New account fee is added to each new water account that is open. | ||||||||
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Water Certificate: $19.00 |
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Richmond Hill has launched an easy and convenient method for submitting Tax and Water Certificate requests online. There is no need to send a formal request letter, prepare a cheque or post your request in the mail. Your request is entered online and payment for this service is made by credit card at the time of the submission. To access this service, please visit our Tax and Water Certificate request page. Water certificate requests are still accepted by a letter accompanied with a $19.00 cheque. The service address is required to request a water certificate. The water certificate will then be mailed by regular mail to the requestor. A verbal will only be given once the cheque and water certificate request is received. Customers may also pay for the water certificate at Access Richmond Hill (225 East Beaver Creek Road, L4B 3P4, main floor) with a letter containing the service address.
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Dishonoured Payment Fee: $48.50 |
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| If your financial institution refuses or dishonours your payment you will be charged a return payment fee. This can include a cheques sent to us or pre-authorized payments. | ||||||||
| Electronic Payment Error: $39.00 | ||||||||
| Payment to a closed account in error which you want transferred to your new Richmond Hill water account will be charged an administration fee. | ||||||||
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Payment Refund: $39.00 |
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| When a refund is requested because a closed water account was paid there will be a charge deducted from the refunded amount. | ||||||||
| Transfer to Tax Administration Fee: $44.50 | ||||||||
| If a water account goes unpaid 20 days after the final notice is sent, the owing amount gets transferred to the property tax account with an administration fee added to the water account. Payment for the transferred amount is payable to the property tax account at that time. | ||||||||
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Non-Compliance (Notice on door): $39.00 per notice |
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| the City will notify you by letter if we require access to your water meter to repair or replace it and ask that you contact the City to schedule an appointment. If the homeowner does not respond, we will post a non-compliance letter on the door which carries a charge. | ||||||||
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Plumbing Not Ready Charge: Residential $100.50 and Non-Residential $122.50 |
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| When a meter is requested to be installed at a newly built property and the plumbing doesn't meet specifications a charge is applied. | ||||||||
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Meter Test: Cost of Meter + Cost of Test + 20% |
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| If you believe your meter is malfunctioning, you can request to have it tested at the above mentioned rate. | ||||||||
| Manual Water Meter Reading Fee: $39.00 per read | ||||||||
| A charge to customers who have not permitted or refused the installation of the new water meter for automatic meter reading technology. |