Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Snow Clearing
The City maintains 1,100 lane km of roads, nearly 750 km of sidewalks and clears snow windrows from the end of 44,000+ local, residential driveways.
Weather conditions trigger the following services:
- 0-5 cm of snow/ice – Salting of roads; salting and plowing of sidewalks as required
- 5+ cm of snow in forecast – Winter Event declared and on-street parking is prohibited
- 5+ cm of snow accumulated - Plowing of roads, sidewalks and windrows
- 10+ cm of snow – Significant Weather Event may be declared; operations may take longer than usual
Our goal is to maintain roads so they are safe and passable. Some snow and/or slush may remain in places.
| How long does it take to clear snow? |
| Staff work hard to clear roads, sidewalks and windrows as quickly and efficiently as possible. Once the snow stops, we aim to clear the snow in 14 hours for sidewalks, 16 hours for roads, 13 hours for windrows and 24 hours for wide bends, dead ends and cul-de-sacs. Times may vary due to snowfall amounts, length of storm, time of day (e.g rush hour), etc.
Primary (main) roads and sidewalks are plowed and salted first, followed by secondary (neighbourhood) roads and sidewalks. Snow windrow clearing starts two hours after road plows begin their routes. Please wait 16 hours after the snow has stopped falling before contacting Access Richmond Hill with service requests. |
| How you can help support winter operations |
Residents can help winter operations run smoothly and safely by doing the following:
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| On-street parking |
| You cannot park on the street when the City of Richmond Hill has declared a 'Winter Event' which is expected to require snow clearing. If your vehicle is parked on the street during a winter event or so as to interfere with winter operations, you may receive a ticket and have to pay a fine. If your vehicle is in the way of our plows, salters or emergency vehicles, it could be towed.
In addition, there is no parking on any street between 1 a.m. and 7 a.m. from December 1 to March 31. For more information, visit the Parking page. Temporary Parking PermitsWhen a 'Winter Event' is declared, temporary on-street parking permits are not valid for on-street parking. During this time, you can park at select City-owned facilities if you cannot arrange alternative off-street parking. Please ensure that the temporary parking permit is displayed clearly on your vehicle’s dash. A list of select City-owned facilities can be found at RichmondHill.ca/ParkingPermits. |
| Winter Event and Significant Weather Event Declarations |
| A 'Winter Event' is declared when 5+cm of snow/icefall is expected within the next 24 hours. During Winter Events, on-street parking is prohibited. Temporary parking permits are no longer valid for on-street parking, but can be used at select City-owned facilities.
A 'Significant Weather Event' may be declared when an approaching or occurring extreme weather hazard has the potential to pose danger to users of roadways and sidewalks. Extreme weather conditions include freezing rain, significant snowfall, strong winds, blowing snow and reduced visibility. As a result, it may take longer than normal to complete winter maintenance activities. |
| Track my plow |
| You can track City road clearing activities in your neighbourhood. *Please note that only road plows are visible via the 'Track my Plow' app. In some situations and depending on traffic conditions plows may appear to be stopped at times. There might be a temporary gap in communication from the vehicle. There is also a delay before data is displayed online. |
| Frequently asked questions (FAQs) |
| You can find answers to some of the most frequently asked snow clearing questions on our Winter Maintenance FAQs page. |
| Major routes |
| Major roads, such as Bayview Avenue and Leslie Street, are Regional roads that are maintained by York Region.
Regional roads in Richmond Hill include:
View a map of Richmond Hill's Regional Roads. Contact York Region about concerns related to these Regional roads or call the 24-hour dispatch service at 1-877-464-9675, ext. 5200. |
| Encroachments |
 An encroachment is any vegetation, landscaping or other object (i.e. sports equipment) from private property crossing onto all or a part of a public walkway, boulevard, driveway or property. Items encroaching the sidewalk or road may obstruct or be damaged by City snow clearing operations. To assist with our operations and minimize the risk of damage, please mark encroachments with a driveway marker so the plow operator can avoid it. If the item is portable (i.e. sports equipment), please move it out of the way.
The City’s Highway Obstruction By-law (17-87) prohibits the installation of hard landscaping and other types of infrastructure/obstructions within the municipal boulevard, including directly within and adjacent to the sidewalk. As such, the City will not repair damage caused to hard landscaping within these areas caused by the City’s sidewalk snow clearing plows. Anyone obstructing the road or sidewalk does so at their own risk. If you have any questions about the Highway Obstruction By-law, please call 905-771-0198. |
| How to report lawn damage |
| The City makes every effort to minimize damage to lawns during winter operations. You can report lawn damage to Access Richmond Hill at access@richmondhill.ca, by phone at 905-771-8800 or through our online customer service portal. Your service request will be forwarded to Operations staff for review, inspection and repair in the spring. |