Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Parks Projects
New parks and open spaces
We're developing new parks and open spaces for you and your family to enjoy. Here's a list of projects currently underway:
| Direzze to Oxford Trail Connection - Design underway |
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Plans are underway for a new trail connection between Oxford Street and Direzze Court. We are currently in the design stage. Opportunity to review and comment on the proposed design will be provided. Email Project Manager, John Tiberio for more information or call him at 905-747-6389. |
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Miles Hill Parkette - Design Underway |
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Plans are underway for a new parkette located between Yonge Street and Church Street South. This includes a new plaza seating, shade structure, open lawn, playground and a multi-use trail. Residents were invited to comment on the proposed design options from November 24 to December 15, 2023. Staff are reviewing the feedback received. Email Michelle Dobbie, Manager of Park and Natural Heritage Planning for more information or call her at 905-771-2467. |
Improvements to current parks and trails
We also have a number of ongoing projects that will improve our parks and trails. These projects include:
| Bayview Hill Community Park Revitalization - Phase 1 Construction underway |
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The City of Richmond Hill is pleased to inform you that construction at Bayview Hill Park is underway. The work will include site demolition, tree removals, site servicing (gas, sanitary, storm, water, electrical, subdrains and communication), washroom building, splash pad/Ice rink, playground, multiuse sport court, tennis and pickleball courts, site grading, concrete and asphalt paving, shade structures, ornamental fencing with piers, site furnishings, signage, tree and shrub planting, seeding and sodding. Construction is anticipated to be completed by Summer 2025, weather permitting. As a measure of safety, sections of the park will be closed during construction and residents are asked to refrain from entering the construction areas. Thank you in advance for your patience during the construction phase of this project. Residents were invited to comment on the proposed masterplan concepts from August 23 to September 19, 2021. We were very pleased with the feedback received during this comment period. As a result, the city proceeded with the implementation of Concept 2 for the final master plan of the park. Refer to the links below for the final master plan and the proposed Phase 1 design.
Email Project Manager, John Tiberio for more information or call him at 905-747-6389. |
| Brickworks Park Revitalization - Design underway |
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Plans are underway to revitalize Brickworks Park. This includes improvements to the playground, tennis courts, softball field, walkways, shelter, site furnishings, signage, planting, and the addition of fitness equipment. Construction is scheduled for 2026, pending Council approval.
Residents were invited to comment on the proposed designs from February 21 – March 8, 2024 and staff are reviewing the feedback received. Email Project Manager, James Condron for more information or call him at 905-771-2486. |
| Bridgeview Park Revitalization - Design underway |
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Plans are underway for the revitalization of Bridgeview Park. This includes upgrades to the playground, splash pad, pathways, basketball area, tree plantings, site furniture, and the addition of community gardens and a pilot off-leash dog area. Construction is planned for 2025, subject to budget and permit approvals.
Residents were invited to comment on the proposed design from June 23 to Tuesday July 11, 2023 and staff are reviewing the feedback received. Email Project Manager, James Condron for more information or call him at 905-771-2486. |
| Crosby Park Baseball Lighting Improvements - Design underway |
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Plans are underway to improve the Crosby Park softball diamond located at 161-167 Newkirk Road. This includes replacing the concrete light poles in the outfield, upgrading the floodlights to LED and adding a protective screen/netting along the parking lot. Construction is planned for fall 2024 / winter 2025. Email Project Manager, Kristina White for more information or call her at 905-747-6397. |
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Harding Park Revitalization - Construction underway |
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Construction is underway to revitalize Harding Park located at 277 Cedar Avenue. The revitalization scope of work includes replacement of the playground, baseball diamond, pathways, parking lot, site furnishings, new multi-sports court, tree planting, and removal of the mini soccer field. Construction is anticipated to be completed in the fall of 2024, weather permitting. As a measure of safety, the entire park will be closed during construction and residents are asked to refrain from entering the construction area. Thank you in advance for your patience during the construction phase of this project.
Residents were invited to comment on the proposed design in September 2022. Email Project Manager, Mike McCallum, for more information or call him at 905-771-2469. |
| Kozak Park Revitalization - Construction to begin shortly |
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We are revitalizing Kozak Park located at 183 Stephenson Crescent. This includes a new playground, concrete curbs, walkways, lighting, site furnishings, tree removal, concrete barrier fence (along north property line), tree planting and site restoration. Construction is planned for 2024. Residents were invited to comment on the proposed design from June 21 to July 12, 2023. Email Project Manager, Kristina White for more information or call her at 905-747-6397. |
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Lilac Grove Parkette Playground Improvements - Design underway |
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Plans are underway to replace the playground at Lilac Grove Parkette located at 251 Shirley Drive. This includes the replacement of the play equipment, safety surfacing, site furniture, a shade structure or shade furniture, and planting. Residents will be given an opportunity to comment on the plans. Construction is planned for 2025 pending budget approval. Email Project Manager, Kristina White for more information or call her at 905-747-6397. |
| Minthorn Park Revitalization - Construction underway |
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Construction is underway for the revitalization of Minthorn Park located at 13726 Yonge Street (west of Yonge Street, south of Bloomington Sideroad). This park will include a new playground, shade structure, realigned pathway for improved accessibility with lighting as well as climate change adaptation initiatives such as rain gardens and naturalized planting zones. Construction is anticipated to be completed by Spring 2024, weather permitting. As a measure of safety, the entire park will be closed during construction and residents are asked to refrain from entering the construction area. Thank you in advance for your patience during the construction phase of this project. Residents were invited to comment on the proposed designs from June 27 to July 18, 2022. Concept 2 with minor refinements was selected as the preferred option. Minthorn Park Design Concept
Virtual Rain Gardens and Climate Change WorkshopOn Wednesday, October 12 the City hosted a Rain Gardens and Climate Change Workshop to discuss different ways you can adapt your garden to help mitigate climate change. The feedback provided will help the City develop educational resources to increase awareness of climate change adaptation measures and inspire community members to apply some of these initiatives on their properties. Advancing Adaptation Case Study - ICLEI CanadaThe City of Richmond Hill was awarded grant funding by ICLEI Canada to design and deliver community Email Project Manager, John Tiberio for more information or call him at 905-747-6389. |
| Palmer Park Revitalization - Construction underway |
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Construction is scheduled to begin shortly to revitalize Palmer Park located at 230 Palmer Avenue. This includes a new playground, parking lot, lighting, walkways, a new shade structure, site furnishings, improvements to the mini soccer fields, chain link fence (along west property line) and tree planting. Construction is anticipated to be completed in the fall of 2024, weather permitting. As a measure of safety, the park will be closed during construction and residents are asked to refrain from entering the construction area. Thank you in advance for your patience during the construction phase of this project.
Residents were invited to comment on the proposed design in July 2020. Email Project Manager, Kristina White for more information or call her at 905-747-6397. |
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Raccoon Park Revitalization - Construction underway |
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Construction is underway to revitalize Raccoon Park located at 154 Coons Road. The improvements include the replacement of the playground, tennis court, pathways, site furniture and planting. Construction is scheduled to be completed by spring 2024, weather permitting. As a measure of safety, the entire park will be closed during construction and residents are asked to refrain from entering the construction area. Thank you in advance for your patience during the construction phase of this project.
Residents were invited to comment on the proposed design from August 15 to September 6, 2022. Email Project Manager, Mike McCallum, for more information or call him at 905-771-2469. |
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Richmond Green Revitalization Master Plan - Process underway |
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Plans are underway for the revitalization of Richmond Green, which is Richmond Hill's largest sporting and events park, located at the north-west corner of Leslie Street and Elgin Mills Road East, including planning for the new Bill Bell Park to the north. If you would like to receive notifications and updates about the project, please email Michelle Dobbie, Manager of Park and Natural Heritage Planning or call her at 905-771-2467. |
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Rumble Pond Park South Trail Improvements - Design underway |
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Plans are underway for the repair and replacement of the Rumble Pond Park South Trail system. This trail system is located east of Bathurst Street and south of Mill Street. The proposed work includes a new limestone screening pathway, bridge crossing with steel steps, site furniture and wayfinding signage as well as channel realignment, retaining walls and protective railings. Construction is proposed to commence in 2024. The Toronto and Region Conservation Authority has advised the City that the current playground location falls within the Patterson Creek hydraulic floodway which poses a risk to public safety should a flood occur. The health, safety and wellbeing of our residents is of the utmost importance which is why we plan to remove the existing playground in its entirety. A new playground location will determined at a later date as a separate project.
Email Project Manager, John Tiberio for more information or call him at 905-747-6389. |
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Town Park Master Plan - Process underway |
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Plans are underway for the revitalization of Town Park, which was Richmond Hill's first park, located between Church Street South and Pugsley Avenue and including William H. Graham Parkette. The Final Town Park Master Plan (staff report SRPI.23.058) was approved by Council on June 28, 2023. Developed in consultation with the community, the multi-year Master Plan will see these enhancements and more over the coming years:
Phase 1 detailed design is anticipated to begin in 2024, subject to Council approval of budget funding. If you would like to receive notifications and updates about the project, please email Michelle Dobbie, Manager of Park and Natural Heritage Planning or call her at 905-771-2467. |